FAQ's
When will I receive my order?
We are pleased to offer you FREE shipping worldwide. Orders are processed immediately and are usually shipped within 7 days. Please allow 7 to 14 working days for your item to arrive to your home - we would like to apologise in advance for any potential delays due to the Covid-19 pandemic.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to confirm your order and then once your item is shipped you will receive another email (or text if you inputted your mobile number) which will include a tracking number.
I haven't received a confirmation email?
Please check your junk folder as new email contacts can often go here. Email will be from shapeluxxe@gmail.com
How do I track my order?
Please click on our 'Track Your Order' page and enter your tracking number sent in your shipping email.
How do I return an item?
Please contact us at shapeluxxe@gmail.com with the following details:
- Your order number
- The description of the problem (wrong / faulty item, ...)
- A photo or a video
Please note:
We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
What payment methods do you accept?
We accept the following methods of payment on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards that are generally accepted by the industry.